Live Chat & Messaging
Have deeper conversations, get clarifications, and build relationships with real-time messaging.
Why Messaging Matters
Sometimes feedback needs context. Our live chat lets you have real-time conversations with reviewers to clarify feedback, ask follow-up questions, discuss implementation details, or simply thank someone for their valuable insights.
It transforms one-way reviews into two-way conversations, fostering deeper connections and better understanding.
Messaging Features
Real-Time Chat
Instant message delivery with live typing indicators. See when someone is responding and have fluid, natural conversations without delays.
Smart Notifications
Get notified instantly when someone messages you. Desktop notifications, browser alerts, and email summaries keep you in the loop.
Conversation History
All your conversations are saved and searchable. Easily reference past discussions, review advice you received, or continue conversations after a break.
Privacy Controls
Control who can message you. Set availability status, mute conversations, block users, and manage your chat preferences however you like.
Read Receipts
See when your messages have been read so you know the status of your conversation. Optional - can be disabled in settings.
Rich Messages
Share links, images, code snippets, and formatted text. Markdown support makes it easy to communicate technical details clearly.
When to Use Messaging
💬Clarify Feedback
A reviewer mentioned your UX felt confusing but didn't specify which part? Message them to get more detail.
🛠️Discuss Implementation
A reviewer suggested a feature. Chat to understand their use case better before building it.
🤝Build Relationships
Someone gave amazing feedback. Message them to say thanks, stay connected, or even collaborate.
🎯Request Specific Feedback
After implementing changes, message reviewers who gave feedback to ask for a second look.
🚀Launch Announcements
Send personal messages to engaged reviewers when you launch or ship major updates.
How to Start a Conversation
📍 From a Review
Every review has a "Message Reviewer" button. Click it to start a conversation with context automatically included.
👤 From a Profile
Visit any user's profile and click "Send Message" to start a general conversation.
💬 From Your Inbox
Click the messages icon in the top navigation to see all your conversations and start new ones.
🔔 From Notifications
Click notification alerts to jump directly into conversations when someone messages you.
Messaging Best Practices
✅ Do
- • Be respectful and professional
- • Provide context when starting a conversation
- • Respond in a reasonable timeframe (within 48 hours)
- • Use messages for follow-ups and deeper discussions
- • Thank reviewers for their time and insights
- • Share updates when you implement someone's feedback
❌ Don't
- • Spam users with unsolicited messages
- • Argue or be defensive about feedback
- • Send promotional content or ads
- • Double or triple message if no immediate reply
- • Use messaging for support issues (use help center)
- • Share personal contact info publicly (DM only if needed)
Privacy & Safety
🔒 Who Can Message You
By default, anyone on RoastMyProd can message you. Change this in settings to restrict messages to only people you've reviewed or who've reviewed your products.
🚫 Block & Report
Block any user to prevent them from messaging you. Report abusive or spam messages - we take safety seriously and act quickly on reports.
🤐 Message Encryption
All messages are encrypted in transit and at rest. Your conversations are private and secure.
Messaging FAQ
Can I delete messages?
Yes. You can delete individual messages or entire conversations. Deleted messages are removed from your view but remain for the other person.
Will I get email notifications for messages?
Yes, if you have notifications enabled. You'll receive email digests of unread messages. Configure notification frequency in settings.
Is there a mobile app for messaging?
Not yet, but the web interface is fully responsive and works great on mobile browsers. Push notifications work on mobile web.
Can I message multiple people at once (group chat)?
Group messaging is coming soon! For now, messages are one-on-one conversations.
Start Meaningful Conversations
Connect with reviewers, clarify feedback, and build relationships that go beyond a single review.